Ohio-bound Florida teen ends up in Puerto Rico after getting on wrong flight

A teenage Florida boy got a scare this Christmas after he accidentally got on the wrong flight and ended up in Puerto Rico instead of Cleveland, Ohio, where he had intended to go with his mother for the holiday season.

Logan Lose, 16, said goodbye to his family at Tampa International Airport on the evening of Friday, December 22, as he nervously set off on his first trip to Cleveland, before being mistakenly allowed on a Frontier Airlines flight to San Juan when a boarding agent failed. to look carefully at his ticket.

“He went over there and asked the lady if he was boarding the flight, and they said yes, and they also checked his bag to make sure it fit,” the boy's father, Ryan Laws, told CNN.

“But Logan said they never scanned his ticket. Logan said they just looked at him and said, “Yeah, you're on the right flight,” and then boarded.

“If they had scanned his boarding pass, they would have known my son was on the wrong plane.”

The confusion appears to have arisen because the Puerto Rico flight left the same departure gate as the Cleveland Lose plane it was meant to catch, albeit two hours earlier.

The family first became aware of their son's predicament when his mother called from Cleveland to let them know he had boarded safely, which they assumed was a mistake since it was too early for his scheduled flight to take off.

“That's when my nine-year-old son looked up the flight status and realized that a flight to Puerto Rico had just taken off from the same gate that Logan's flight to Ohio was taking off from,” Mr Lowes said.

Unable to access his worried family's voicemail messages, Logan realized what was happening too late and was thrown 1,200 miles out of his way.

Arriving in Puerto Rico, he texted his family to alert them of the situation, writing: “Please help me. I am so scared. They told me it was Ohio.'

“My first reaction was panic,” Mr Lowes said. “He's panicking, he's scared and I can't be there to keep him safe.

“All they had to do was scan the boarding pass and he never gets on. Or if they did a head count, they would have noticed that he wasn't in a seat that was designated for that flight.”

Jennifer de la Cruz, director of corporate communications for Frontier, said: “She was able to board as a result of an error on the part of the boarding agent.

“He was immediately flown back to Tampa on the same plane and put on a flight to Cleveland the next day.”

Ms De La Cruz said the airline had “sincerely apologized to the family for the error” and that Luz had been offered a $200 travel voucher as compensation.

But the boy's father said he feels the gesture is not enough to cover the stress his family has endured.

“I was offered a voucher on an airline that had just lost my son,” Mr Lowes said. “I want responsibility. These airlines are not accountable.”

The independent Frontier Airlines has been contacted for further comment.

In a similar incident over the same weekend, an unaccompanied six-year-old boy was placed on the wrong Spirit Airlines flight from Philadelphia, flying to visit his grandmother in Fort Myers, Florida, but ended up in Orlando instead.