BSNL customers get new WhatsApp chatbot: What it means for users – Times of India

State telecommunications operator, Bharat Sanchar Nigam Limited (BSNL) officially launched its WhatsApp chatbot Services to improve user experience. The latest chatbot will offer users a convenient way to access various services BharatFibre. Earlier, in an initiative to improve customer experience, BSNL Updated its Selfcare app which now provides enhanced services to its users.
BSNL WhatsApp Chatbot: Main features
BSNLs WhatsApp A chatbot will provide users with features that help offer a streamlined experience. Using this chatbot, users can request and book a new BSNL fiber connection and pay bills (including land and FTTH bills) using a secure online payment feature.
The WhatsApp chatbot will also help BSNL customers access their bills, invoices and usage details and will be able to download PDF invoices for their records. The chatbot also has a detailed transaction history feature to help users keep track of their transactions.
BSNL customers will also be able to report issues or concerns by booking a complaint directly through the chatbot. The chatbot will also enable users to be informed about the status of the complaints filed, ensuring timely resolution.

The company also confirmed that the WhatsApp chatbot will also allow users to explore and request changes to existing plans through the plan change feature.
BSNL WhatsApp Chatbot: How to get access

BSNL users can access the chatbot as a virtual assistant Bharati Fiber service. For convenience, the company has also asked users to initiate a conversation with BSNL's official WhatsApp Chatbot at 18004444.
To activate the official BSNL WhatsApp chatbot, users need to type ‘Hi' and send to the above mentioned number. Users can also access the chatbot using this link:
BSNL WhatsApp Chatbot: How important it is
By offering a user-friendly platform that matches the evolving communication preferences of its customers, BSNL wants to simplify customer interactions. The WhatsApp chatbot will allow users to access and manage their BSNL services with just a message.